Terms + Conditions

 

CHARGES

  • All hires are calculated as start and finish in central London, Hyde Park W1.

  • All prices are subject to UK VAT currently at 20%.

  • Parking and toll’s are charged at cost.

  • Our payment terms are dependent on agreement with account – Credit card, 14 days and 30 days

  • Any deviations to the original booking, such as, additional waiting time, extra hours, additional stops and address changes will automatically be charged, if applicable, to the credit card that has been provided upon booking or added to your account invoice.

  • An unsociable hours surcharge of 20% applies to hires between 23:00 to 06:00

  • A surcharge of 50% on Bank Holidays and 100% from 18:00 to 23:59 Christmas Eve/New Year’s Eve and all-day Christmas Day & New Year’s Day.

  • Day hires may be reserved for a minimum of 8 hrs. The vehicle would be available longer per day if required. Excess mileage charges after 40 miles allowance will incur an excess mileage charge of (E Class; £1.70 pm - S Class; £1.90 pm - MPV; £2.20 pm. Other specialised vehicles; £POA). Excess mileage charges are in addition to the Hourly Rate.

  • Should it be required that the chauffeur does an overnight stay for operational reasons, the charge’s of £60 per night and meal allowance of £25 per day will apply.

  • Chauffeur only rate (using client supplied vehicle) £40.00/hr. Copies of vehicle V5C registration document, copy of insurance certificate, letter-headed authority letter giving permission for the named chauffeur to drive the listed vehicle and confirmation from the clients Insurer the policy specifically covers the named chauffeur provided by Limo Plus Worldwide Ltd to drive the vehicle (with Make, Model and Registration) to be provided as soon as possible prior to the commencement of the booking.

  • The charge on a credit or debit card statement will be shown as Limo Plus Worldwide and will incur a 3% admin fee.

  • For Wedding hires: A non-refundable deposit of 25% is payable at the time of booking. The full amount is payable 2 weeks prior to the commencement of the booking or full payment due if booked within 14 days or less. If the full amount is not paid 2 weeks prior the booking may be cancelled. If for whatever reason the requested vehicle / vehicles become unavailable for the booking, Limo Plus Worldwide Ltd will use reasonable endeavours to supply an equivalent alternative vehicle / vehicles. Should this be the case the client will be advised at the earliest opportunity. If a replacement vehicle / vehicles cannot be provided, a full refund will be given. Regrettably, Limo Plus Worldwide Ltd will not accept liability for any consequential loss, hardship, distress or damages under these circumstances. Any deviations to the original booking, such as additional waiting time, extra hours, car parking, additional stops and address changes will automatically be charged if applicable.

Incurred expenses

  • Wherever possible, the Chauffeur will use reasonable endeavours to minimise parking charges incurred without compromising the optimum performance of his duties. A network of digital CCTV monitoring cameras, mobile CCTV traffic enforcement vehicles and Civil Enforcement Officers on foot, bicycles, mopeds and in motor vehicles, all monitor London’s roads actively and will issue Penalty Charge Notices to vehicles parked in contravention of parking regulations. The chauffeur will not be able to wait outside / at any location in London for any more time than is necessary to set down or collect passengers from the pavement without being liable to incur a penalty charge unless parked in a parking pay where parking has been paid for. Any penalty charge incurred as a result of compliance by the chauffeur to a direct instruction from the passenger will result in the charge being added to the booking charges.

Cancellation and Refund Policy

  • Cancellation Fees are payable on any bookings which are cancelled within 4 hrs (in the UK, other countries require variable notice of cancellation) of the booked time.. If a Passenger is unable to locate the Chauffeur at the booked time, they should call either the mobile / cell number of the Chauffeur allocated to their booking or the office number. Any ‘no show’, or failure to use the Private Hire Vehicle as booked in full without notifying Limo Plus Worldwide Ltd will result in a cancellation fee chargeable to the extent of the booking in full, up to a daily limit of 8 hours at the full hourly rate.

liability

  • Limo Plus Worldwide Ltd does not accept liability for any delays caused, including but not limited to adverse weather, traffic conditions, road traffic accidents, driver illness, acts of god, road-works, strike action or as a result of action taken to comply with the direct instructions given by a police officer. Nor is liability accepted for any delays caused by actions taken or decisions made by the chauffeur including but not limited to maintaining safe and legal operation of the vehicle along a route judged in good faith to be the most appropriate given the conditions or delays caused by any instructions given by any Client / Passenger expressing a preference for a particular route or for any delay otherwise caused by the Client / Passenger howsoever arising.

  • The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.

insurance

  • Limo Plus Worldwide Ltd and any chauffeur driven vehicle provided, is insured to carry out private hire bookings and for public liability. This does not cover uninsured losses which would ordinarily be covered by travel insurance, nor does it cover the client’s or the passenger’s personal property or possessions. Limo Plus Worldwide Ltd does not accept liability for damage or loss caused by theft or damage to property of the client or passenger.

animals

  • Under normal circumstances no pets or animals of any kind are permitted to travel in the vehicle, save for registered assistance dogs. There is no additional charge for assistance dogs, however it would be appreciated if any assistance dog would remain in the foot well under the control of the owner, unless otherwise required to act in accordance with its duties. notice would also be appreciated at the time of booking where the Passenger will be accompanied by a registered assistance dog or if permission for a pet to travel is sought.

  • The client agrees to indemnify Limo Plus Worldwide Ltd for any damage / soiling caused to the vehicle by any pet during the period of hire. A charge may be made for the down time suffered if the vehicle is rendered out of service for valeting or repairs, charged at the hourly rate.

smoking

  • Smoking is not permitted by law in any public service vehicle. Smoking is therefore not permitted inside the vehicle supplied by Limo Plus Worldwide Ltd. The chauffeur should be advised if a passenger wishes to smoke, whereupon the chauffeur will find a safe and legal place to park at the earliest opportunity. The passenger shall then exit the vehicle in order to smoke.

music

  • The playing of music loud, whether live or via electronic media, within the vehicle is permitted entirely at the discretion of the chauffeur. Where such permission is given, the music played should not be of such a volume or be so intrusive in nature that it would impair the chauffeur in the safe performance of their duties. If permission is given, it may be withdrawn at any time.

children

  • UK law requires that all children travelling in vehicles use the correct child restraint until they are either 135cm in height or have reached the age of 12 years, whichever is sooner. Whereupon a child seat or booster seat is required to be provided this should be notified at the time the booking is made. The chauffeur may refuse to carry any child not secured correctly and a booking cancellation fee may apply. A fee may be charged if the vehicle is unable to undertake a previous or subsequent booking as a result of space being taken up by the child seat. The parent or passenger responsible for the child remains responsible for the safety of the child at all times.

LIABILITY

  • Limo Plus Worldwide Ltd does not accept liability for any delays caused, including but not limited to adverse weather, traffic conditions, road traffic accidents, driver illness, acts of god, road-works, strike action or as a result of action taken to comply with the direct instructions given by a police officer. Nor is liability accepted for any delays caused by actions taken or decisions made by the chauffeur including but not limited to maintaining safe and legal operation of the vehicle along a route judged in good faith to be the most appropriate given the conditions or delays caused by any instructions given by any client / passenger expressing a preference for a particular route or for any delay otherwise caused by the client / passenger howsoever arising.

route selection

  • Route selection is entirely at the discretion of the chauffeur who will use reasonable endeavours to take the most appropriate route with due regard to comfort, safety and the expected duration of any journey. The route taken may not necessarily be the shortest route. The client / passenger may express a preference over a particular route, but this should be done prior to commencement of the journey. The client should be aware that additional mileage or time charges may apply if an expressed preferred route results in more miles being driven or time taken than was initially quoted for.

carriage of firearms

  • Firearms can only be carried when accompanied by the registered holder of a firearms certificate. Please specify at the time the booking is made if firearms will be carried. The passenger carrying the firearm MUST have a valid firearm certificate available for inspection by the chauffeur. Chauffeurs who are holders of a firearms certificate are available on request subject to availability. Right to travel may be refused by the chauffeur and cancellation fees may apply if the passenger or client wishes to transport a firearm but does not have a valid firearm certificate available for inspection at the time of the booking.

luggage

  • The number and size of any pieces of luggage required to be carried should be advised at the time the booking is made. The chauffeur may refuse to carry any excess luggage which does not in the opinion of the chauffeur fit safely in the rear luggage compartment or boot of the vehicle. Briefcases and attache cases are permitted within the passenger compartment, however, passengers shall exercise care with regard to the interior fittings, veneered surfaces and leather seats and surfaces such that no damage is caused. Please refer to the damage paragraph below for further information.

damages

  • The client agrees to indemnify Limo Plus Worldwide Ltd for any damage / soiling caused to the vehicle by them the passenger or any member of their party during the period of hire. Normal soiling to the carpets and / or over-mats caused by dirt or water from the soles of footwear is not classed as damage / soiling herein. The opening and closing of doors are the chauffeurs responsibility. The client agrees that if the passenger chooses to open their own door, the client will be liable for any damage caused either to the vehicle or to any other third parties affected, and responsibility will be declared to the chauffeur and third parties affected at the time of the incident. A charge may be made for the down time suffered if the vehicle is rendered out of service for valeting or repairs, charged at the hourly rate.

number of passengers

  • The number of passengers should be advised at the time of booking. The chauffeur will refuse the right to travel for any more passengers than the vehicle is licensed and insured for as indicated by the number of passengers seat-belts in the vehicle. For the usual luxury saloon / sedan vehicles this is a maximum of 3 or 4 passengers. For the luxury people carrier / MPV / SUV vehicles this may be 5, 6 or 7 passengers.

conduct

  • The chauffeur reserves the right to refuse travel to anyone deemed to be a nuisance, who is thought to be under the influence of alcohol or drugs or a danger to other passengers or the chauffeur. No refund or compensation will be provided, and full cancellation fees may be charged.

gratuities

  • Gratuities are NOT automatically added to the charges made for the booking. The suggested gratuity is 20% of the booking value and may be given directly to the chauffeur or Limo Plus Worldwide Ltd may be advised to add the gratuity to the booking charges. If the gratuity is to be added to the booking charges the chauffeur or Limo Plus Worldwide Ltd should be advised of this at the end of the booking.

lost property

  • Records of lost property found in any vehicle are kept by Limo Plus Worldwide Ltd and reasonable steps will be made to reunite lost property with its rightful owner. Any passenger who believes they may have lost any property in any vehicles supplied by Limo Plus Worldwide Ltd should immediately notify Limo Plus Worldwide Ltd of such as soon as possible. The chauffeur will usually check the vehicle for any lost property at the final destination of the booking and notify the passenger immediately if such is found. Whereupon lost property is not found at the final destination, nor subsequently, no liability will be accepted for the subsequent loss, distress or hardship caused.

non-disclosure / confidentiality agreements

  • If it is required that a non-disclosure or confidentiality agreement be signed, a copy should be forwarded to Limo Plus Worldwide Ltd at the time the booking is made and / or with sufficient time to do so in advance of the commencement of the booking. The chauffeur should not be presented with a document to sign when the booking is about to commence unless sufficient time is allowed for the chauffeur to carefully read any such document in full and be comfortable with the terms therein prior to signing. The chauffeur is under no obligation to sign a confidentiality agreement if he does not agree with the terms therein.

  • By supplying your email address you permit Limo Plus to contact you via email, in return we promise never to supply your email to any third party.

complaints

  • In the unlikely event that the passenger is unhappy with the service received, they should initially express their concerns to the chauffeur. If the passenger is not satisfied with the response of the chauffeur, any complaints should be made by the client in writing to Limo Plus Worldwide Ltd. The matter will be investigated and Limo Plus Worldwide Ltd will seek to provide a written response to the client within 14 days of receipt of the written complaint. If the client remains dissatisfied with the response, a formal complaint may be made in writing to Transport for London - Taxi and Private Hire, Palaestra 4th Floor, 197 Blackfriars Road, Southwark, London SE1 8NJ stating the nature of the complaint, the time and date of the booking, the name of the operator (Limo Plus Worldwide Ltd) and the name of the chauffeur supplied.

entire agreement

  • The client / passengers acknowledges that, in agreeing to these terms and conditions, it has not relied on, and shall have no right or remedy in respect of any statement, representation, assurance or warranty (whether made negligently or innocently) other than as expressly set out in these terms and conditions.

  • Limo Plus Worldwide Ltd reserve the right to change your vehicle or chauffeur at any time if necessary.

the law

  • These terms and conditions are to be construed in accordance with relevant current laws of England and Wales and submit to the jurisdiction of the courts of England and Wales.

  • Nothing contained in these terms and conditions can affect the client's statutory rights.

Sanctioned Countries

We are unable to take payment from debit/credit cards from the following OFAC sanctioned countries:

Belarus, Burma/Myanmar, Democratic Republic of Congo, Eritrea, Federal Republic of Yugoslavia & Serbia, Iran, Iraq, Ivory Coast, Lebanon, Syria, Liberia, North Korea, Republic of Guinea, Somalia, Sudan, Zimbabwe, Cuba, Balkans, Egypt and Tunisia.

Limo Plus manage and co-ordinate the transport of many high profile Executives and Corporate clients.

We understand that security and discretion are paramount and our Terms of Use reflects our commitment to this responsibility.